Effective Date: May 12, 2026

Welcome to Averra Care (“Averra Care,” “we,” “our,” or “us”). We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information collected through our website, services, programs, communications, and care operations.

By using our website or services, you consent to the practices described in this Privacy Policy.

We may collect personal information including, but not limited to:

• Full name 
• Phone number 
• Email address 
• Mailing address 
• Emergency contact information 

Where necessary to provide care or services, we may collect:

• Medical history 
• Care needs and assessments 
• Mobility or accessibility information 
• Medication information 
• Service preferences 
• Care plans 

For employees, contractors, and applicants:

• Resume and employment history 
• Certifications and credentials 
• Background screening information 
• Payroll and banking information 

When visiting our website, we may collect:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Cookies and analytics data 

We use personal information to:

• Provide home care and support services 
• Coordinate staffing and scheduling 
• Respond to inquiries and referrals 
• Communicate with clients, families, and healthcare partners 
• Improve our website and services 
• Process applications and employment records 
• Meet legal, regulatory, and professional obligations 
• Protect the safety and security of clients and staff 

We only collect information necessary for legitimate business and care purposes.

Whenever possible, we obtain consent before collecting, using, or disclosing personal information.

Consent may be:

• Written 
• Verbal 
• Electronic 
• Implied where appropriate under applicable laws 

Clients may withdraw consent at any time, subject to legal or contractual limitations.

Averra Care recognizes the importance of protecting Personal Health Information (“PHI”).

We implement safeguards including:

• Secure digital systems 
• Restricted staff access 
• Confidentiality agreements 
• Password-protected records 
• Secure document storage 
• Staff privacy and confidentiality training 

We strive to align our practices with applicable Canadian privacy legislation and Ontario healthcare privacy requirements, including principles reflected under the Personal Health Information Protection Act (PHIPA).

We do not sell personal information.

We may share information only when necessary:

• With authorized caregivers or healthcare professionals 
• With hospitals, physicians, or care coordinators involved in care delivery 
• With government or regulatory authorities where legally required 
• With service providers supporting our operations under confidentiality obligations 
• In emergency situations involving health or safety 

All disclosures are limited to the minimum necessary information.

Our website may use cookies and analytics tools to improve user experience and website performance.

Cookies may help us:

• Understand website traffic 
• Improve website functionality 
• Enhance user experience 
• Support marketing and outreach efforts 

Users may disable cookies through their browser settings, though some website features may not function properly.

We retain information only as long as necessary:

• To provide services 
• To comply with legal obligations 
• To meet healthcare documentation requirements 
• To resolve disputes or enforce agreements 

When information is no longer required, it is securely destroyed or anonymized.

Subject to applicable laws, individuals may:

• Request access to their personal information 
• Request corrections to inaccurate information 
• Withdraw consent for certain uses 
• Ask questions about privacy practices 
• File a privacy complaint 

Requests may require identity verification before processing.

Our website may contain links to third-party websites or services.

Averra Care is not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review third-party privacy policies separately.

We take reasonable administrative, technical, and physical precautions to protect information from:

• Unauthorized access 
• Loss 
• Theft 
• Misuse 
• Disclosure 
• Alteration 

While we work to protect information, no method of electronic transmission or storage can be guaranteed as completely secure.

Our website and services are not directed toward children under the age of 13 without parental or legal guardian involvement.

We may update this Privacy Policy periodically.

Updated versions will be posted on our website with a revised effective date.

Continued use of our website or services following updates constitutes acceptance of the revised policy.

For privacy questions, requests, or concerns, please contact:

Privacy Officer
Averra Care
Email: operations@averracare.ca
Phone: (519) 953-5810
Website: www.averracare.ca